Shipping Policy

This Shipping Policy is between Build Africa Company Limited (hereinafter referred to as “we”, “our”, “us”, “Build Africa” and “Company”) and you (“Customer”, “you”), a purchaser of items listed on our online marketplace accessable via our website: www.buildafrica.store (“Website”).

Our shipping and delivery process is a crucial component of your online shopping experience at Build Africa and we are dedicated to ensuring that your orders are delivered promptly, securely, and in excellent condition. This Shipping Policy (“Policy”) outlines the terms and conditions regarding the shipping and delivery of products purchased through our Website. Please take a moment to review this policy.

1. Order Processing Time

   Orders are typically processed within two business days (excluding weekends and public holidays) from the date of purchase. Processing times may vary based on the product type and delivery location. Expect an email/phone call within that timeframe to let you know your order is received and being processed. Your order will only be confirmed once our third-party supplier confirms the order can be fulfilled and we will subsequently advice of shipping time and method.

2. Shipping Methods

   1. We may offer a variety of shipping options, including standard and express shipping. The available shipping methods may vary based on the delivery location.
   2. You will have the opportunity to select your preferred shipping method during the checkout process.

3. Shipping Costs

   1. Shipping costs for your order will be calculated and displayed at checkout.
   2. Shipping costs are calculated based on various factors, such as the destination address, the weight, and dimensions of the product, and the selected shipping method.
   3. The shipping costs will be displayed during the checkout process, and you will have the opportunity to review them before completing your purchase.

4. Estimated Delivery Times

   1. Estimated delivery times may vary depending on the shipping method chosen and the delivery location.
   2. While we are committed to making every effort to ensure a timely delivery, please note that unforeseen circumstances, including weather, carrier delays, and public holidays, may impact delivery times.

5. Tracking Information

   1. You may receive an email with tracking details once your order has been shipped. You can use this information to track the status and location of your package.
   2. If tracking information is not available for your order, please contact our customer support team for assistance.

6. Multiple Products from Different Sellers

   If your order includes different products, you may receive separate packages with different delivery times.

7. Shipping Address

   Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delivery issues resulting from incorrect or incomplete addresses.

8. Shipping Issues and Returns

   1. In the event of shipping issues, such as lost, damaged, or delayed packages, please contact our customer support team. We will work diligently to resolve the issue and provide appropriate assistance.
   2. For information on returns, refunds and cancellation requests, please refer to our Returns, Refunds and Cancellation Policy.

9. Contact Us

   1. If you have any questions, concerns, or require assistance regarding your order or our shipping policy, please don’t hesitate to contact our customer support team. You can reach us via the following channels:

      1. Email: support@buildafrica.co
      2. Phone Number: +234 704 700 0227, +234 704 700 0228 or +234 704 700 0229

Note: This Shipping Policy is subject to change without notice. Please refer to the most recent version available on our website for the latest information.